In bad weather conditions such as heavy fog and heavy storm the cruise can be cancelled.
Dogs are not allowed on board.
If the participation is insufficient the cruise can be cancelled. Guests will be informed in time.
You can board the Pancake Boat Rotterdam 15 minutes before departure.
Due to our schedule, the boat can not wait in case you are delayed. If you are delayed and you paid online, we can, unfortunately, not give you a refund.
The tickets are only valid on the day and the departure time of the cruise which you have booked. The tickets can not be used on another date or departure time.
In case you take the cruise with fewer people than you have booked for and you paid online, we can, unfortunately, not give you a refund.
If you should take the cruise with more people than you have booked for, the additional people can pay aboard the ship. The regular ticket price applies to their tickets.
Cancellations must be received via 010 – 436 7295. The following rules applies for online payments:
If you cancel up to 8 weeks before the departure, the cancellation costs are 15% of the purchase price;
If you cancel up to 4 weeks before the departure, the cancellation costs are 30% of the purchase price;
If you cancel up to 1 week before the departure, the cancellation costs are 75% of the purchase price;
If you cancel up in 1 week before the departure, the cancellation costs are 100% of the purchase price.All transportation is in accordance with the persons transportation conditions as defined by the CBRB/VNPR, as determined by the District Court of Rotterdam.
Payment on board only with debit card or credit card.
Construction of the Maastunnel
The Maastunnel is closed from north to south until the autum of 2019. Please take into account extra travel time!
For more information on the accessibility of Rotterdam, visit www.maastunnel.nl
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