Please be present 15 minutes before departure.
The cruising schedule may be subject to change.
In bad weather conditions such as heavy fog and heavy storm the cruise can be cancelled.
Dogs are not allowed on board.
It is not allowed to bring and / or consume your own food and drinks on board.
If the participation is insufficient the cruise can be cancelled. Guests will be informed in time.
Vouchers from third parties and discount promotions must be redeemed according to the instruction. No discount promotion or voucher can be cashed on board if the reservation has not been made correctly. The vouchers are only valid on the day and the departure time for which you have booked and cannot be used on another departure time or date.
The boat leaves on time. If you are late and have paid for the tickets online, there is no possibility of a refund or moving the tickets to another departure time or date.
If you come with more persons than you have reserved, you can pay for these extra persons at the location. This is possible if there are enough places available. In that case you pay the offline rate for the extra persons.
You can change, move or cancel your tickets free of charge up to 5 days before departure. No cancellation fees apply.
Within 5 days before departure there is no possibility of a refund or rescheduling of the tickets to another departure time or date. The cancellation costs then amount to 100% of the purchase amount.
All transportation is in accordance with the persons transportation conditions as defined by the CBRB/VNPR, as determined by the District Court of Rotterdam.