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Terms and Conditions

Update corona virus

Due to the corona virus outbreak and the current measures of the RIVM, we are forced to cancel all our cruises until at least April 28. This applies until further notice from the government. We offer everyone the opportunity to move purchased tickets booked for a cruise this year to another date free of charge. The tickets will be valid until December 31 2020. Unfortunately, refunds are not possible due to this crisis. We ask for your understanding in this unforeseen situation. We do our utmost to answer all the questions of all guests and we look forward to welcoming you on board soon.

Please be present 15 minutes before departure.

The cruising schedule may be subject to change.

In bad weather conditions such as heavy fog and heavy storm the cruise can be cancelled.

Dogs are not allowed on board.

It is not allowed to bring and / or consume your own food and drinks on board.

If the participation is insufficient the cruise can be cancelled. Guests will be informed in time.

Vouchers from third parties and discount promotions must be redeemed according to the instruction. No discount promotion or voucher can be cashed on board if the reservation has not been made correctly. The vouchers are only valid on the day and the departure time for which you have booked and cannot be used on another departure time or date.

The boat leaves on time. If you are late and have paid for the tickets online, there is no possibility of a refund or moving the tickets to another departure time or date.  

If you come with more persons than you have reserved, you can pay for these extra persons at the location. This is possible if there are enough places available. In that case you pay the offline rate for the extra persons. 

All transportation is in accordance with the persons transportation conditions as defined by the CBRB/VNPR, as determined by the District Court of Rotterdam.

Book online!

We're going to sail again!

From 1 June, the Pancake Boat will return to service with appropriate measures.

Corona maesures